Mystery Shopping Coaching & Audits

Nowadays communications have empowered consumer influence & control. Our goal is about partnering with businesses to deliver operational service while empowering frontline stakeholders to provide an excellent customer experience.

Mystery shoppers are send as undercover customers to observe, interact and to report.

For the restaurant industry, shoppers are looking at a variety of components, from customer service to speed of service. Across segment, shoppers also look for up-selling opportunities, staff engagement, teamwork, cleanliness, order accuracy, food quality, food temperature and food presentations.

 

We at Safe Food Inc. have the experience to prepare a custom made mystery shopping set up, and to train/coach your staff to deliver the best service.

Our staff are MSPA (Mystery Shopping Providers Association)-Americas Gold Certified.

Phases:

  • Preparation: preparing criteria in conjunction with management.
  • Instructing staff
  • Safe Food Inc. instructs potential mystery shoppers in order to execute audits properly.
  • Reporting back to management.

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